Recruitment 101: Lesson #2


Recruitment 101

Lesson 2:


Never take it for granted that application emails contains resumes. It may contain something else... a 439-page documentation developed for a school assignment, for example


Or, it may contain something more interesting. Like, blood-test results.


*~*~*

Often, I wonder what is going through the mind of job-seekers when they select documents to be attached in an application email.

I'm comforted by the fact that 98% of the emails I received from job-seekers do contain the relevant attachments, such as cover letter, passport-size photos, resumes/CVs, transcripts, etc...

The remaining 2% however, contains the weirdest attachments I've seen. More recently, I came across one who attached a 439 page documentation for a programming language. This attachment was accompanied by another 120 page documentation for goodness-knows-what, resulting in the application email to be a whopping 17MB, of which 69KB was relevant - his resume.

At least Mr 439-Page-Documentation submitted his resume. Just the other day, I received an application email with only one document - blood test result.

Well, Mr Blood-Test-Results, I am happy you were tested negative for Hepatitis A, B or C. But I still have no idea how your blood test is able to justify you were suitable for an IT Engineer role.






Signing off,
Adeline
From the Desk of a Recruiter

Meme: What I really do























Just for fun. =D Cheers!




Signing off
Adeline
From the Desk of a Recruiter

Meme: Y U NO...





This has been on my mind for the past 24 days and 3 months and 4 years, and I suppose will continue to be on my mind. 


When the world of recruitment runs on a try-luck mentality, it starts to move away from being a proper service and to a world of gambling. With the induction of online job portals, the only risk for jobseekers in mass-sending resumes is that mild ache in the mouse-finger.


"Just try lah. No harm mah!" 


I've received fresh IT graduate applying for a Global Head in Information System Architecture. 


I've received fresh Business Administrative graduate applying for a Business Objects Consultant.


I've received an Admin Executive applying for SQL 2008 Architect


I've received Physical Education graduate and current basketball coach applying for Oracle Database Administrator. (No kidding)


Sometimes, I reply these people, asking them to elaborate on their relevant experience in the field. 


The most common answer I've heard, in a nutshell: 


"I've used this software before. I am sure I can do this job." 


I know how to use a fridge. Does that mean I can build a fridge on my own?


When does looking for a career became an action of "just try, no harm"? 


I'm not really sure if jobseekers will appreciate it if employers just try them out for a few days. Just try luck and see. No harm, right?


Or, would jobseekers enjoy it if recruiters send them out to any available position, regardless of what they are qualified for. 


Just try luck and see, no harm anyway. Do I have to care if you are a 2nd class Honors graduate in IT and I recommend you for an Admin Assistant job?


Some (keyword: some) of the job seekers have the most questionable attitude when they apply for everything that contains the words "IT" or "Computer" and expect a full-time permanent employment with career progression with an attractive paycheck. 


The only logic I see similar exists in the casinos. Of course, at the casinos, you do not have the luxury of throwing your chips to every game without any cost. 


No matter how many times you declare in your cover letter/resume how "meticulous and takes work with pride" you are, sending your resume to 100 job advertisements a day only shows how little time/effort you spend in understanding a simple piece of information. 


Of course, there's always two sides to a coin. I'll post up the other side of the coin in the next update. 






Signing off
Adeline
From the desk of a Recruiter

Plant's reproductive structure


Dear Jobseeker, 

The name of this country is Singapore, or S'pore if you're really lazy. It is not Spore. 
We are not the reproductive structure of a plant. 

From the Desk of a Recruiter

*~*~*

... 


I'm not exactly sure why job applicants can be in such a rush to send out an email, that they overlooked the aprostaphes.

Not exactly the best way to impress an employer or a recruiter of those "excellent English communication skills" of yours when you can't even compose an email using standard English, (never mind business standards)

I do take solace that these mistakes were never made by local Singaporeans. That would have been a truly facepalm moment.



Signing off
Adeline
From the Desk of the Recruiter

The Perfect Resume is like The Perfect Woman...

It doesn't exist.

More often than not, I have requests from friends asking me for advise on resume writing. Other times, they simply ask me for THE template. I usually give them the template I use for myself.

Having said that, I update my resume regularly with the strictest expectations. My friends do not get the fresh-out-of-poly-blur-like-sotong version of my resume.

I remember writing on this blog once:

A perfect resume is like a perfect woman. It doesn't exist.

A resume, or a curriculum vitae, has only one purpose. To sell your abilities and experience to a prospective employer/recruitment consultant. As long as it achieved that purpose for you, it is your perfect resume.

However, it would be nice if you follow to certain norms expected of a resume, or any professional document for that matter.

1) Professional-looking photos, for goodness' sake

Photos are a part of the standard resume template. Google "resume template" and I am pretty sure more than 50% of templates you see includes a space for a passport photo of yourself.

I have received some weird photos in my time as a recruiter and most of my peers would have had similar experiences with eccentric resume photos. Let it be said that HR Managers and/or Recruiters do not really care how your wedding dress/prom dress looks like, so please choose an appropriate photo.

Just a gentle guideline on choosing the photo you wish to put in your resume.

- A plain white background. (We do not need to see cubicle doors)
- Just you, and you alone. (If a friend decides to hug you/kiss you while you are taking the photo, please ask to re-take)

2) Standard fonts will do.

Arial is a common favourite. Times New Roman being a close second. Other fonts resulting in a delightful resume includes Calibri, Verdana and Garamond.

So, please, dear jobseekers. Lucida Handwriting and Comic Sans MS are not suitable fonts for a resume. If you really have to use the above two fonts for any document, please ensure the document is not in anyway tied to a professional representation of yourself.

3) Standard font size will do 


This topic is a personal favourite ever since I received an extremely impressionable font-size-35-resume , I couldn't repeat any more often about the importance of font size in a resume.

Standard sizes of 10, 11, 12, or even 13 works well for a resume. Anything above 16 and below 20 should be used only as headers.

There is absolutely no reason why a resume would require the font size 35. I still don't get that.

Neither are there any reasons why a resume should be written in font sizes 5-8. I mean, you do want someone to read the words in your resume, don't you?

4) Standard font color will do 


Black on white goes together well. Very, very, very well. So please exploit that color combination to the best you can.

And avoid bright red in your resume whenever you can. You are writing a resume, not emulating a Facebook notification.

Having said that, avoid any variations of bright colors too. My eyes will thank you.

5) Avoid too many attachments. 


It is almost a daily occurrence for recruiters to receive resumes of a whopping 10MB. In case you don't realize, 10MB is almost the size of 2 (maybe 3) MP3 files.

Often, these resumes comes from zealous fresh graduates who attached their lifelong certificates, right down to their PSLE certifications. My record so far was receiving a job application with 15 attachments. Excluding the resume.

Yes, 15 attachments.

Note to the fresh graduates:

- Attach the appropriate certifications. If you are applying for an IT job, we do not need to receive Certificate of Participation for Basic Accounting I, II. and III.

- Resize the picture files if you have to.

- There is a wonderful software called "WinRar"


And with the above 5 points, I conclude this first entry of the year 2012. May everyone find their ideal jobs soon.

Signing off
Adeline
From the Desk of a Recruiter

“True Blue” Singaporeans? Be true-hearted, Singaporeans, not blue-blooded.

Having sat behind a computer reading resumes for coming 4th year now, I know the pains of hiring locals, and hiring foreigners alike. For the first two years of my recruitment experience, hardly a day goes by without moments where I have to do a facepalm, or starts cursing at my trusty Compaq. (For more details, please feel free to explore my archives)

GE2011 was over for almost half a year now. The newly elected MPs had taken their oaths and already the highlights of the Parliamentary debates were yesterday’s news. But yet, it seemed like the feelings of “anti-foreigner-ism” remained as fresh as it were in May.

In light of an interesting debate that took away an hour of my sleep last night, I feel compelled to write this blog entry.

For those who’d care less to read through all 70 comments, here’s the summary.

A popular online media site shared a link commenting how a local company placed an advertisement seeking specifically Filipino personnel for RPG/AS400 development.

Note: RPG/AS400 is an IT technology that is over 50 and 20 years old respectively. Essentially, it is the great-great-grandpa of the languages we learn in Polys and Unis.

Within 10 minutes of the posting, comments like the following appeared:

“Our Gov prefer the FT than the Singaporean ... That's why there's NO LAW to protect Singaporean.”

Me, having had a memorable experience in hiring AS400 people, simply could not resist posting up the fact that how aged this technology was.

To my surprise, the comments that followed were… “interesting”, to say the least.

“Adeline,the job ad shouldnt specify pinoys.period.”

“Such adverts amount to racism and discrimination. The company could simply advertise "Requiring RPG /AS400 Programmers and Developers". Imposing Race and Nationality requirements in Singapore Job Advertisements need to be dealt with. Meritocracy means Hire on merit. Not race, not nationality.”

“At least this company is honest enough to not waste the time of a job seeking Singaporean. Maybe websites like JobsDB should have a section or marker for us locals, indicating "Singaporeans and Dogs need not apply".

“Adeline you're blind.”

“Adeline Chan ....Maybe you are Pinoy or One of the brainless 60% ...”

Erm, no, the last time I check, my nationality is stated as Singapore, my brain is sitting happily in my skull and I’m only short-sighted.

And wow. “Meritocracy”, “Discrimination. Big, fancy words arrive. *drum roll please*.

The irony of the situation slapped me in the face like a smelly sock that has not been washed for years.

So, these “true-blue” Singaporeans are upset that:
1)      An advertisement posted “Filipinos needed”.
2)      Companies are looking for foreigners for a technology that is so old, even our parents might not have learnt it when they are in school.

For all the fairness that was obligated in the recruitment industry, I only see bitching, cursing about job advertisements with a tag that says “<Insert Foreign Country> needed” or “Singapore PRs welcomed” or basically, any job advertisement that contains the word “Foreigners”.

What about job postings that declares “Only Singaporeans need to apply”? There’re a dime a dozen out there in the Internet, and I see no media bitching and commenting about how “un-Meritocratic” it is to place a job vacancy that likewise, also only specify which nationals need to apply.

How is that not “Meritocratic” or not “Discriminatory”, Singaporeans? Or is recruitment fairness only applicable to Singaporeans?


It is even more so ironic how Singaporeans are being so righteous about a job vacancy not being available to Singaporeans when this is a technology so old, Singaporeans ROFL when presented with this opportunity.

Would they rather Singaporeans learn a technology that is the same age as their parents/grandparents?

Would they rather Singaporeans take up a job that has no career advancement opportunities?

Or would they rather Singaporeans to stay 20 years out-dated while foreigners out there move into the new decade ahead of Singapore with Microsoft, Oracle and SAP?


If that is how “true blue” Singaporeans should think, then this post-GE2011 “assumed-nobility” of Singaporean blood is truly ridiculous.

Yup, these people are “true blue” alright. But it probably will soon mean “truly blue-blooded”.

Be “true-hearted”, Singaporeans, not “blue-blooded”. It will only result in a further degeneration of our country.  

We don’t have to love foreigners either. But neither do we need be xenophobic or extremist.

A very micro-view of this foreigner-issue, but it is pretty clear to me that reiterating macro-views to these true-blue Singaporeans will only mean I am physically and/or mentally handicapped.

Signing off
Adeline
From the Desk of a Recruiter

Regarding Foreigners

Regarding Foreigners

(Note: Long entry ahead)

The General Elections 2011 was over for just about 2 months, but even now, we could feel the impact to society.

I have kept silent on the foreigners issue since the beginning of my involvement into politics, because I stand neutral in this matter. But I guess through recent events, there was only that much silence I could maintain.

In my line of work as a recruiter, I deal with foreigners on a daily basis. Hell, I was even responsible in doing what was condemned in GE2011, placing foreigners into jobs Singaporeans are capable of doing.

That being said, as a very typical Singaporean, I curse and swear about some of the grief I had to endure with this group of foreigners. But let it also be known that I have had the pleasure of dealing with some really awesome foreigners as well.

Anyway, Singaporeans give me equal (and sometimes more) amounts of grief to curse and swear about.

But that’ll be an entry for another time.

As I read from social media, internet news sources or even comments from people I know, I noticed a pattern slowly emerging.

Foreigners (as a total entity) had been a very convenient excuse for anything and everything that happened to Singapore.

Increase findings of corpses? Cos of foreigners lah!

Increased social issues? Cos of foreigners lah!

Packed train stations at peak hours? Cos of foreigners lah!

Lousy service? Cos of foreigners lah!

Lack of jobs, university opportunities, housing for Singaporeans? Cos of foreigners lah!

And the list goes merrily on.

While I do agree with some of the comments, seriously though, enough should be enough. Foreigners may have started a butterfly effect that played a part in all the issues that had happened (or will happen), but it is getting too easy to use them as The Reason for all our suffering.

Foreigners will probably be the next synonym for Sauron from Lord of the Rings, aka the Root of all Evil at this rate.

While I do not agree with the current policies allowing unrestricted entry of foreigners into the workforce, they should not be the ones to carry the brunt of the people who decided and agreed upon these policies.

Say a restaurant offers buffet promotions without conditions. And as you’re eating there, helping yourself to perhaps the N-th serving of the most expensive food item, the restaurant managements grumbles loudly about how the customers are taking advantage of them.

Yes, it is a terrible analogy, but I hope this made my point across.

During the past two weeks, I was involved in a unique situation. It was this situation and the repercussions of it that prompted me to write this blog entry to share my thoughts.

The Story of Mr Foreigner, SME ABC and the Work Pass.

Mr Foreigner was a graduate from a local tertiary institute. While in the past, foreign students are given PR invitation letters upon graduation, it wasn’t the case for him due to the recent changes in immigration policies.

He tried unsuccessfully to get a job for a quarter of a year. Finally, he was offered a job from SME ABC. It wasn’t a job that offered the path for his ideal career, but hey, a job is a job. He accepted the job through verbal agreement and did the necessary procedures for his work passes. He was awarded the work passes, even though he never formally signed any contract agreement with SME ABC.

It just so happened that a week after his work passes with SME-ABC was approved, Mr Foreigner had the was eventually offered an entry level into the exact career path he dreamed to have from MNC XYZ.

Mr Foreigner was no dodo. He had lived in this city-island for three years and through that three years he had heard enough of MNC XYZ to know it was one of the most attractive places a fresh graduate could enter.

What would any fresh graduate (locals or foreigners alike) have selected?

He accepted the MNC XYZ offer and proceeded to complete the paperwork. But MNC XYZ hits a problem. Mr Foreigner already had a valid work passes with SME ABC. Unless SME ABC cancels the work passes, MNC XYZ will not be able to apply the work passes for Mr Foreigner.

He requested SME ABC to cancel the pass. They replied by saying they will do it after the weekend.

After the weekend, and some weekdays, flew past, SME ABC told him the person who does the work passes was overseas and will complete the cancellation after he returns. There was nothing else they could do.

A few days after he returned from overseas, SME ABC told him the cancellation system was on a scheduled 18 hour maintenance hence there was nothing they could do.

A week after the system was up, SME ABC stopped answering his calls or replying his SMSes. When they eventually did answer, they reprimanded him for lack of work ethics and having them incur the extra $30 for the medical checkup. They then continued to ignore and avoid his calls.

It became quite clear to Mr Foreigner that this lack of action was done deliberately.

At wit’s end, Mr Foreigner sought help from the governance of all manpower problems. The governance advised him to send an email to SME ABC formally resigning from his post and requesting their action to cancel the work visa. If SME ABC should ignore his email, the governance would then be able to take action.

Two days after Mr Foreigner sent the email, SME ABC continued maintaining their silence. The email was forwarded to the governance and then…

Silence.

In the days that followed, Mr Foreigner went to seek more advice and help from the governance, hoping someone would be able to provide some concrete help in his situation. The time is ticking and he knew, using his common sense, that MNC XYZ will not have the patience to wait for a fresh graduate for two weeks.

Governance Officer A told him, there was nothing they could do. He has to make a trip to SME ABC to have them cancel the work pass or he has to wait till the work pass expires… after 6 months. Otherwise, he has to wait till the governance has an update.

Governance Officer B was more helpful. He pressed some buttons on a device known as a desk phone and attempted to contact SME ABC. SME ABC continues ignoring calls. After one afternoon of calling, Officer B told him there was nothing else they could do since SME ABC continues to ignore their calls.

Mr Foreigner knew he could not find another job until SME ABC decides to cancel his work pass. But by the time SME ABC decides to cancel, it might have already been too late.

This is not a fairy tale. This is Singapore. There were no happy endings to this story.

The story ended with the worst case scenario.

(To anyone and everyone who had had the patience to read thus far, the tips of my fingers thank you.)

I’d just like to ask a question.

Is this Mr Foreigner’s fault?

Perhaps some reactions would be, “Yes! He asked for it. Who ask him to reject SME ABC? Got job still want to choose! Serves him right lah!”

To those who would like to respond with this answer (or similar variations), with all due respect, you deserve a smack to the back of the head.

A job is a job, that I agree.

But given a choice between a prominent MNC and a SME, the preference for most fresh graduates would be obvious; the MNC. This isn’t the issue of pickiness. It is just human nature.

If Google offers you, the reader, a job opportunity after you’ve accepted a job offer with a company you never knew existed before, would you have done the same thing?

Would you have liked it to lose the offer with Google because this company decides to punish you for making them do extra paperwork?

Would you have liked it if you were not legally allowed to seek for another job for 6 months, ANY job for the same reason?

For whatever reason why SME ABC chooses to take such an action (or lack thereof) is up to anyone’s imagination.

The unfortunate fact is, Mr Foreigner faced helplessness in the country he stayed in three years, believing in prospects in his future was brighter here than his sub-rural hometown upon graduation from a local institute. Not only from the companies, but from the mother of all manpower issues as well. And for someone who could only sit in the sidelines and listen to him over the phone, I find myself unable to be apathetic to his predicament.

Yet it is just plain sad that I have to tell him these dreaded words:

“There’s nothing else I could do.”

An honest, but sad reply. There was nothing I could do, except to advice and direct him to where he could seek help.

So what if he’s a foreigner, seriously.

Every other day in my line, I deal with people rejecting the clients I have to offer. Even if the clients I offer to candidates are big and prominent names in the industry, there could still be an endless assortment of reasons from candidates on why they’d rather not consider these clients.

“Too much politics.”

“Too much turnover.”

“I hear from my friend ah, inside not good.”

“I don’t want to work this kind of projects. Only want big banks now.”

“Too far.”

“Not central? I prefer CBD area leh.”

“Just don’t want this company lah.”

“I only looking for minimum 25% increment. Not negotiable. If your client cannot afford me than is ok.”

And this list goes rapidly longer and ridiculous with each passing year I stay on as a recruiter. Trust me, I get more of these reasons from locals than foreigners.

This is a single case. Perhaps it is a localized case, just one of its kind. It’s just the case of one foreigner who had gotten bullied by this country, as compared to the millions others enjoying their stay here.

But it’s time we stop using foreigners as the reason for all the negativity happening in Singapore. Not everything is their fault. Not everything is done by them.

I am a Singaporean.

I am pro-opposition because I agree with what these parties are saying.

But I am not anti-foreigner.

Before Singapore reaches a state of xenophobia, I’d just like this to be shared.

These are the thoughts of one average recruiter, who sees the life of an average foreigner from a slightly different angle.


Signing off,
Adeline
From the Desk of a Recruiter

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